The terms behind your Penng.

These terms are an agreement between you and Penng (Pty) Ltd, a South African company (“Penng”, “we”, “us”). They cover the Penng website, the Penng app, Penng membership and Penng Band purchases. By creating an account, starting a membership or buying a band, you agree to them.

You can reach us at gold@penng.ai or through support. These terms do not take away any right you have under the Consumer Protection Act, 2008 (the CPA) or the Electronic Communications and Transactions Act, 2002 (ECTA). If anything here conflicts with those Acts, the Acts apply.

Penng is a wellness product, not a medical device. Measurements, scores, nutrition estimates and coaching are estimates and general wellness information. They do not diagnose, treat or prevent any condition and are not a substitute for advice from a qualified health professional. If a measurement worries you, or you feel unwell, speak to a doctor. In an emergency, contact emergency services; do not rely on Penng.

You need a Penng account to use the app. Give accurate details, keep your sign-in private and tell us if you think someone else has used your account. You must be legally able to enter into this agreement, or have the consent of a parent or guardian.

You can delete your account from the app or by contacting support. Deleting the app does not delete your account, and it does not cancel a store subscription.

Penng membership unlocks analysis and coaching in the app. In South Africa, membership is R89 a month or R890 a year. Outside South Africa, the App Store or Google Play shows the price in your currency.

Membership is bought and billed in the app through the App Store or Google Play, under that store’s terms. The store shows the price, billing period and the date of your first payment before you confirm. We do not bill membership on this website.

New members get a 7-day free trial, started in the app. One free trial is available per account.

A store subscription renews through the store until you cancel it. You can cancel at any time in your App Store or Google Play subscription settings. Cancelling stops the next renewal; your access continues until the end of the period you have already paid for. Deleting the app or signing out does not cancel a subscription. Refund requests for membership payments go through the store’s refund process; this does not limit your rights under the CPA.

If your membership ends, you can still see your saved data and manage your account. New syncing, analysis and coaching pause until you start a membership again.

Penng 1.0 is sold through our online store, which runs on Shopify. It costs R499, a clearance price (it was R1,950), plus a flat R49 shipping fee per order (one fee, however many bands you order) to any address in South Africa, while stock lasts. The total, including shipping, is shown at checkout before you pay. We ship to addresses in South Africa only.

Each new Penng 1.0 includes 3 months of Penng membership on the account you connect it to. After that, membership continues only if you start it in the app, as described above. If we promised you a longer included period before these terms, you keep it.

Your order is accepted when we send your order confirmation. If we cannot fulfil an order, for example because stock has run out, we will tell you and refund you in full. Delivery estimates are shown at checkout or in your confirmation.

If you buy a Penng Band and decide it is not for you, you can return it within 30 days of the day it is delivered. Send us a message on WhatsApp, Instagram or Facebook, or email support, to say you would like to return it. We arrange to collect the band at a time that suits you, at no cost to you. Return the band and its charger; normal wear and tear is fine.

Once we receive the band, we refund you in full to your original payment method, with no deductions or restocking fees, within 5 to 7 business days. See the money-back guarantee for the details.

This guarantee is in addition to your right under ECTA to cancel an online purchase within 7 days of delivery.

You are entitled to goods that are safe, of good quality and free of defects, as the CPA provides. If your band is faulty, contact support with your order reference and a description of the problem. We will deal with it under the CPA, which may mean a repair, a replacement or a refund. Damage caused by misuse or an accident is not a defect.

Do not misuse Penng: do not try to access other people’s accounts or data, interfere with or overload our systems, copy or resell the service, or reverse engineer the app or band firmware except where the law allows it. We may suspend an account that does these things, and we will tell you why unless the law prevents us.

The Penng name, app, website and content belong to Penng or our licensors. Your data stays yours.

Penng works with services we do not control, including the App Store, Google Play, Apple Health, Health Connect, Shopify and payment providers. Their own terms apply to your use of them. What Penng can show depends on the data those sources and your devices provide.

Our privacy policy explains what personal information we collect, how we use and protect it, and your rights under the Protection of Personal Information Act (POPIA).

We work to keep Penng accurate and available, but the app may sometimes be unavailable or measurements may be imperfect. As far as the law allows, we are not responsible for indirect or unforeseeable loss, or for decisions you make based on wellness information. Nothing in these terms limits our responsibility for loss caused by our gross negligence, or any liability that the CPA does not allow us to limit.

We may update these terms when our products, prices or the law change. We will show the date of the latest version on this page and tell you in the app or by email about important changes before they apply to you. A price change for an existing store subscription follows the store’s notice and consent rules.

South African law governs these terms. If something goes wrong, contact us first and we will try to put it right. If we cannot resolve a complaint, you can approach the Consumer Goods and Services Ombud, the National Consumer Commission, or another forum available to you under the CPA.